Frequently Asked Questions
Can you accept orders from overseas?
Yes. We provide sneaker restoration services worldwide.
Customers can ship their sneakers to South Korea from any country.
How do I place an international order?
Send us a DM or email with photos of your sneakers.
After reviewing the condition, we will provide an estimated quotation and shipping
instructions.
How is the final price determined?
After receiving the sneakers, we inspect their actual condition and send detailed photos
with a final quotation.
Restoration work begins only after the quotation is approved and payment is completed.
What payment methods do you accept?
International customers can pay via PayPal.
Customers in China may also use Alipay.
How long does restoration take?
Cleaning & Sole Protection: Within 7 Days
Repainting, Touch-Up & Partial Re-Glue: Within 15 Days
Full Re-Glue & Sole Swap: Within 25 Days
Can every sneaker be restored?
Not always. Some sneakers may have severe material deterioration,
hydrolysis, or structural damage that makes restoration impossible or impractical.
We will honestly assess the condition before accepting the project.
Do you use original replacement parts?
Most vintage sneakers no longer have factory replacement parts available.
When necessary, donor parts, custom-fabricated components, or compatible materials may be
used.
Do you provide a warranty?
Yes. Full Re-Glue services include a 3-Year Warranty against workmanship-related bond
failure.
What is covered by the warranty?
If sole separation occurs due to our workmanship during the warranty period,
we will repair the affected area free of charge.
What is not covered by the warranty?
Normal wear, misuse, accidental damage, hydrolysis, material aging,
and deterioration of original sneaker components are not covered.
Who is responsible for shipping costs for warranty service?
For international customers, shipping costs are generally the customer's responsibility.
However, each case will be reviewed individually, and we will always do our best to provide
a fair and reasonable solution.